Junior Key Account Manager

JUNIOR KEY ACCOUNT MANAGER (Jr. KAM)

Tasks & Responsibilities:

• Manage and support assigned enterprise and high-value client accounts to ensure satisfaction, retention, and growth
• Conduct regular client visits, meetings, and business reviews based on assigned account tiers
• Identify customer needs and recommend appropriate telecom and ICT solutions (e.B, Fiber, MPLS, VoIP, SD-WAN, Metro Ethernet)
• Build and maintain a healthy sales pipeline through consistent prospecting, follow-ups, and client engagement
• Prepare proposals, quotations, and documentation accurately and in a timely manner
• Coordinate with internal teams (Provisioning, Technical, SDM, Finance, and Operations) to ensure smooth service delivery
• Monitor job orders, installations, activations, and post-sales concerns until closure
• Ensure proper documentation, reporting, and CRM/Jira updates
• Achieve assigned monthly sales targets and KPIs
• Stay informed on industry trends, competitor offerings, and evolving client requirements

• Bachelors degree in Business, Marketing, IT, or a related field
• Strong communication, negotiation, and interpersonal skills
• Basic understanding of enterprise telecom and ICT solutions (or willingness to learn)
• Ability to manage time effectively and prioritize multiple accounts and tasks
• Strong follow-through and attention to detail
• Capable of working independently while collaborating effectively with cross-functional teams
• Results-driven with a customer-focused mindset
• Willing to do fieldwork and travel for client engagements
• Valid driver's license is an advantage

• Demonstrates good moral character, honesty, and integrity in all business dealings
• Handles client information and company data with confidentiality and professionalism
• Shows accountability, reliability, and respect for colleagues and clients
• Open to feedback and committed to continuous improvement
• Maintains ethical sales practices and avoids misrepresentation of products or services