Credit/billing/collection officer

Job Description

Shift: Rotational Shifts

Role Overview

The Payment Center Representative manages all payment-related concerns, handles customer inquiries through both calls and emails, and drives proactive outbound collection efforts.

• Customer Interactions: Manage inbound and outbound customer calls and emails using established procedural workflows.
• Collections Operations: Conduct outbound calls and send targeted emails to secure delinquent accounts and recover outstanding balances.
• Offline Operations: Handle critical off-the-phone tasks, administrative workflows, account updates, and data reconciliation.
• Account Navigation: Utilize dedicated service portals, dual monitors, and phone systems to process transactions.
• Documentation: Maintain precise, real-time data entry logs and operational trackers for every customer interaction.

Qualifications/Requirements

• Education: A bachelor’s degree, or an associate degree backed by relevant professional experience.
• Experience: 1–2 years in customer service. Prior experience with financial accounts, payment systems, or collections is highly advantageous.
• Communication: Excellent verbal and written English communication skills, with the ability to navigate complex, varied customer concerns with tact, empathy, and professionalism.
• Core Skills: Strong analytical thinking, fast comprehension, high accuracy and attention to detail, and sound decision-making abilities.
• Work Style: Exceptional time management skills, adaptability under pressure, and comfort with low physical mobility (desk sitting).

Benefits:

• Health insurance
• Paid training

Work location

CEBU CITY (CAPITAL), CEBU

Remarks

No additional remarks

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