Billing Account Associate - With or Without Experience

apartmentCaldwell Communications placeMandaue calendar_month 
Billing Account Associate
Cebu City | Onsite

Caldwell Communication

Job Description:

We are hiring Billing Account Associates to assist customers with billing concerns, payment inquiries, and account-related concerns while providing accurate and professional customer support.

Responsibilities:
  • Handle billing and account inquiries via phone, chat, or email
  • Assist customers with payments, billing adjustments, and account updates
  • Explain charges, balances, and payment options clearly
  • Document customer interactions and account updates accurately
  • Escalate unresolved or complex billing concerns when necessary
  • Maintain service quality, productivity, and customer satisfaction standards
Schedule & Training:
  • Shifting schedules, including nights, weekends, and holidays
  • Paid training on billing systems, tools, and company processes
Requirements:
  • At least a High School or Senior High School graduate
  • Strong English communication skills
  • Customer-focused with attention to detail and problem-solving skills
  • Basic computer literacy and multitasking ability
  • Willing to work onsite in Cebu City
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