Billing Specialist

This role supports billing operations by investigating discrepancies, maintaining data integrity, generating reports, and collaborating cross-functionally to ensure alignment between billing practices and business operations. The Billing Specialist works on assignments of limited to moderate complexity and contributes to continuous process improvement.

• Prepare, review, and issue accurate customer invoices based on contracts and service agreements.
• Validate billing data to ensure accuracy, completeness, and compliance with subscription terms.
• Investigate and resolve billing discrepancies, errors, and customer disputes in a timely manner.
• Monitor customer accounts for payment status and assist with reporting on overdue balances.
• Generate standard billing reports for internal stakeholders and customer inquiries.
• Ensure customer billing information is accurate and consistent across systems.
• Collaborate with Sales, Customer Success, Finance, and Legal teams to ensure billing alignment with contractual terms.
• Communicate billing issues and resolutions clearly and professionally to customers and internal teams.
• Recommend process improvements to enhance billing accuracy and efficiency.
• Review peer work for accuracy and identify potential process gaps.
• Participate in team initiatives to support smooth and compliant billing operations.
• Other job duties as assigned by the manager

• Bachelor’s degree in finance, Accounting, Economics, or related field.
• 1–3 years of relevant accounting, billing, or finance experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong Excel skills including VLOOKUP/XLOOKUP, pivot tables, filters, and data validation.
• Experience with billing software or ERP systems to create and process invoices.
• Understanding of recurring billing models, subscription terms, and basic proration concepts.
• Ability to generate and interpret billing reports.
• Knowledge of maintaining accurate billing data across integrated systems.

• Strong attention to detail and accuracy.
• Clear and professional written and verbal communication skills.
• Problem-solving mindset with ability to investigate discrepancies.
• Ability to manage workload and meet deadlines.
• Collaborative team player who works effectively across departments.
• Customer-focused approach with commitment to resolving issues efficiently.