Service Desk Analyst
Unisys Mandaluyong Full-time
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.
Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs.Simply put, we believe in better lives. Join us!
Unisys has been providing IT services to government accounts for over 50 Years+. Our highly experienced team demonstrate expertise in managing service desk environments. Our team consists of highly professional and driven leaders motivated to train and develop their associates achieve success.
The role:
- Responsible for providing the first-line of post-sales telephone and various other media technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.
- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
- Typically provides technical support for internal and external customers.
- Escalates complex problems to higher level of expertise within organization.
- Monitor installed systems, identify problems, and take corrective action.
- Identify, manage, escalation, and resolve technical issues.
- Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
- Troubleshoot all information technology issues, including software, hardware, and networking.
Key Qualifications:
- Minimum of 2 years IT related experience
- Good communication skills
- Knowledge of basic troubleshooting
- Retail experience is a plus
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