Service Desk Analyst
Arch Global Services (Philippines) Inc. Manila
Job Description
Job Description
Shift Assignment: Night Shift
The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures.The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems. This is a Night Shift role.
- Performing day-to-day support work for the company's end users.
- Creating and deleting user accounts
- Assisting with Ad Hoc projects and backup support for the US Support team
- Excellent Customer Service Skills
- Experience with Virtual Machines and Citrix
- Knowledgeable in Windows7/10
- Strong analytical skills, spreadsheet skills, and business problem solving skills
- Excellent verbal and written communication skills, organizational skills, detail-oriented, and efficient documentation skills
- Basic understanding of IT and insurance terminology preferred
- Ability to work well independently and as part of a team
Indra PhilippinesMandaluyong, 6 km from Manila
Delivering customer service through multiple channels
• Monitor and respond quickly and effectively to issues/requests received through Service Desk
• Contributes to creation of process documentation when needed
• Submit daily, weekly and monthly reports...
Arch Global Services (Philippines) Inc.Quezon City, 10 km from Manila
Job Description
Job Description
Shift Assignment: Night Shift
The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses...
Microgenesis Business SystemsMandaluyong, 6 km from Manila
or a related field.
• 1 year of experience in an IT Service Desk or technical support environment.
• Familiarity with ITIL framework.
• Familiarity with ticketing systems (e.g., ServiceNow, FreshService, JIRA Service Management)....