Call center agent
Cebu
Job Description
Posted on 4 May 2026- Answers and initiates a variety of real-time inbound and outbound voice and non- voice based services.
- Verifies and updates customer information, responds to queries and resolves issues.
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
- Accurately document and update records and databases in accordance with prescribed formats and required systems.
- Provides transaction processing support to clients.
- Performs a variety of transactions ranging from data entry, updating records, invoices and claims to verifying information and closing transactions
- At least 18 years old and have excellent English communication skills
- Must have completed high school or senior high school
- Customer service, collections or sales experience in a call center industry is preferred but not required
- Have working knowledge of computers and the Internet, and able to type at least 35-40 words per minute
- Can successfully communicate with customers to gather information and learn about their needs and expectations
- Collaborate with others to ensure the customer issues are resolved
Work location
CEBU CITY (CAPITAL), CEBU
Remarks
No additional remarks
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Fusion BPO Services Phils. Inc.Cebu City
and escalate complex concerns when needed
• Maintain a positive customer experience through effective problem-solving
What We’re Looking For:
• At least 6 months of experience in customer service, call center, or support roles
• Experience in customer...
Cebu City
Previous experience in a call center or customer service role preferred
• Excellent verbal and written communication skills
• Strong listening and problem-solving abilities
• Basic computer skills and familiarity with CRM systems
• Ability to multitask...
STACKphCebu City
About the role
We are seeking enthusiastic and customer-focused Call Centre Agents to join our dynamic team at GDV BUSINESS SERVICES CO.'. In this full-time position, you will be responsible for providing outstanding customer service and support...