Call center agent
Cebu
Job Description
Posted on 4 May 2026
Responsible for handling inbound and/or outbound customer interactions, providing information, resolving issues, and ensuring a high level of customer satisfaction. The role requires excellent communication skills, problem-solving abilities, and the capacity to work in a fast-paced environment.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional manner
- Make outbound calls when required (e.g., follow-ups, surveys, sales)
- Provide accurate information about products, services, and company policies
- Resolve customer complaints efficiently and escalate issues when necessary
- Document all interactions in the system clearly and accurately
- Meet performance targets such as call handling time, resolution rate, and customer satisfaction
- Maintain a positive and empathetic attitude toward customers at all times.
- High school diploma or equivalent (college degree is a plus)
- Previous experience in a call center or customer service role preferred
- Excellent verbal and written communication skills
- Strong listening and problem-solving abilities
- Basic computer skills and familiarity with CRM systems
- Ability to multitask and manage time effectively
Work location
CEBU CITY (CAPITAL), CEBU
Remarks
No additional remarks
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Fusion BPO Services Phils. Inc.Cebu City
and escalate complex concerns when needed
• Maintain a positive customer experience through effective problem-solving
What We’re Looking For:
• At least 6 months of experience in customer service, call center, or support roles
• Experience in customer...
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Must have completed high school or senior high school
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About the role
We are seeking enthusiastic and customer-focused Call Centre Agents to join our dynamic team at GDV BUSINESS SERVICES CO.'. In this full-time position, you will be responsible for providing outstanding customer service and support...