Customer Service Assistant for Liner Booking Team

Qualifications:

1. Candidate must be a graduate of a 4-year college course
2. Excellent customer service and communication skills both verbal and written
3. Attention to detail and accuracy
4. Ability to work under pressure and handle multiple tasks
5. Flexible to work beyond office hours, weekends and holidays when necessary
6. Work experience related to shipping or logistics is a plus
7. Willing to work on-site

Job Accountabilities:

1. Responsible for handling outbound bookings under Davao origin and AET/AUT/IAT (short haul destinations) trades.
2. Responsible for AET/AUT space management which includes space coordination with TIR and traffic team.
3. Send advisory to customers for any impediments of shipments under Davao origin and AET/AUT/IAT (short haul destinations) trades.
4. Conduct booking clean-up for public feeder vessel within 2 to 3 days before cargo loading cut off time.
5. Conduct vessel clean-up for public feeder vessel within 1 working day after vessel departure.
6. Handle customer inquiries, concerns and requests timely in both calls and emails and within set communication procedures.
7. Send public feeder vessel initial and final loading prospect to operations and CSV traffic entrypoint.
8. Send container missing event update request to operations for bookings under AET/AUT/IAT (short haul destinations) trades.
9. Guide customers on how to place online booking request in My OOCL Center (MOC).
10. Overall entry point for sending text blast messages to customers about any changes or updates on vessel schedules and cut offs.
11. Contribute to team performance to meet and exceed the set KPIs.