Healthcare Account Agent | No Experience Required | Cebu City
ABOUT CALDWELL COMMUNICATIONS
Caldwell Communications is currently hiring Customer Service Representatives for our Healthcare Account in Cebu City. We offer a competitive salary of up to ₱26,000 monthly, performance-based incentives, and paid training from Day 1, along with a people-first work environment designed for long-term career growth.
Our office in Cebu City is easily accessible via public transportation, providing a stable and professional setting for individuals looking to start or grow their career in the BPO industry. Fresh graduates and applicants with no BPO experience are highly encouraged to apply — we provide the training and support needed for success.
ROLE SUMMARY
The Customer Service Representative – Healthcare Account will assist customers with healthcare-related inquiries such as benefits, coverage details, claims support, provider information, and account assistance. You will ensure every customer receives accurate information, professional support, and timely resolution of concerns.
This role is ideal for candidates searching for healthcare account jobs in Cebu City, call center jobs in the Philippines, and entry-level CSR opportunities with no experience required.
WHAT YOU WILL DO- Handle customer inquiries via phone, chat, or email related to healthcare services
- Assist with benefits, coverage, claims, and provider information
- Provide accurate healthcare plan details and support based on guidelines
- Resolve customer concerns professionally and efficiently
- Maintain high-quality customer service in every interaction
- Document all customer interactions accurately in the system
- Escalate complex healthcare concerns to the appropriate team when necessary
- Meet quality, productivity, compliance, and customer satisfaction targets
- High School or Senior High School graduate (college level or graduate is an advantage)
- No experience required
- Open to fresh graduates and career shifters
- Good English communication skills (verbal and written)
- Strong customer service orientation and attention to detail
- Basic computer skills and ability to multitask
- Willing to work onsite and on shifting schedules
- Onsite work setup
- Shifting schedule including weekends, nights, and holidays
- Paid training provided from Day 1
- Up to ₱26,000 monthly basic salary
- Performance-based incentives and bonuses
- Paid healthcare account training and upskilling programs
- Clear career growth opportunities
WHY THIS ROLE
This is a strong opportunity for individuals looking for call center hiring in the Philippines with no experience required. It provides structured training, real healthcare industry exposure, and long-term career growth in the customer service field.
LOCATION
Cebu City (Onsite Only)
APPLY NOW
Start your career as a Customer Service Representative – Healthcare Account and build your future in a stable and growing industry. Fresh graduates and applicants with no experience are highly encouraged to apply.