Network Operations Center L1 (Remote)

Job Title: NOC L1

Their goal is to reduce complexity by consolidating multiple vendors into one managed solution with dedicated, end-to-end support for clients.

The NOC L1 plays a critical role in maintaining service reliability and meeting operational service level agreements (SLAs).

Responsibilities:

• Monitor network, server, and application alerts using NOC monitoring tools (e.g.,SolarWinds, Nagios, Zabbix, Splunk).
• Identify, log, and prioritize incidents and service requests according to

• Perform initial troubleshooting for network, system, and application-related issues.
• Escalate unresolved issues to NOC Level 2/3 or appropriate engineering teams following escalation protocols.
• Create, update, and maintain incident tickets with accurate documentation of actions taken.
• Communicate incident status and resolution updates to stakeholders and end users.
• Follow standard operating procedures (SOPs), runbooks, and incident

• Monitor backup jobs, system health checks, and scheduled maintenance activities.
• Participate in shift-based work, including nights, weekends, and holidays if required.
• Contribute to continuous process improvement by identifying recurring issues and knowledge gaps.
• Create Knowledge base and train L1 Techs.
• Adhere to KPI provided by the NOC ASM

• Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Basic knowledge of incident management and ticketing systems
• Strong analytical and problem-solving skills
• Good verbal and written communication skills
• Ability to work in a fast-paced, 24/7 operational environment

• 1–2 years of experience in IT support, helpdesk, or NOC operations
• Exposure to cloud environments
• Basic scripting or command-line experience (PowerShell, Bash)
• IT certifications such as CompTIA Network+, A+, or ITIL Foundation
• Experience working with SLAs and operational performance metrics

• Attention to detail and strong monitoring discipline
• Ability to follow procedures and escalation paths
• Time management and multitasking
• Team-oriented mindset
• Customer service focus
• Willingness to learn and grow technical skills

Setup: Remote

• Competitive compensation and benefits package
• Training, career growth, and global exposure
• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!