Network Operations Center L1
STAFFVIRTUAL Cebu
Job Title: NOC L1
About the Client: A technology solutions provider that helps businesses simplify and manage their communications and IT systems through a single platform. They offer fully managed services such as cloud-based phone systems, internet connectivity, network security, and IT infrastructure support.Their goal is to reduce complexity by consolidating multiple vendors into one managed solution with dedicated, end-to-end support for clients.
Overview: The NOC Level 1 is responsible for the continuous monitoring of network, server, and application systems to ensure optimal performance and availability. This entry-level role acts as the first point of contact for incident detection, initial troubleshooting, and escalation to higher-tier support teams as needed.The NOC L1 plays a critical role in maintaining service reliability and meeting operational service level agreements (SLAs).
Responsibilities:
- Monitor network, server, and application alerts using NOC monitoring tools (e.g.,SolarWinds, Nagios, Zabbix, Splunk).
- Identify, log, and prioritize incidents and service requests according to
- Perform initial troubleshooting for network, system, and application-related issues.
- Escalate unresolved issues to NOC Level 2/3 or appropriate engineering teams following escalation protocols.
- Create, update, and maintain incident tickets with accurate documentation of actions taken.
- Communicate incident status and resolution updates to stakeholders and end users.
- Follow standard operating procedures (SOPs), runbooks, and incident
- Monitor backup jobs, system health checks, and scheduled maintenance activities.
- Participate in shift-based work, including nights, weekends, and holidays if required.
- Contribute to continuous process improvement by identifying recurring issues and knowledge gaps.
- Create Knowledge base and train L1 Techs.
- Adhere to KPI provided by the NOC ASM
- Associate or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
- Basic knowledge of incident management and ticketing systems
- Strong analytical and problem-solving skills
- Good verbal and written communication skills
- Ability to work in a fast-paced, 24/7 operational environment
- 1–2 years of experience in IT support, helpdesk, or NOC operations
- Exposure to cloud environments
- Basic scripting or command-line experience (PowerShell, Bash)
- IT certifications such as CompTIA Network+, A+, or ITIL Foundation
- Experience working with SLAs and operational performance metrics
- Attention to detail and strong monitoring discipline
- Ability to follow procedures and escalation paths
- Time management and multitasking
- Team-oriented mindset
- Customer service focus
- Willingness to learn and grow technical skills
Setup: Remote
Why Join STAFFVIRTUAL?- Competitive compensation and benefits package
- Training, career growth, and global exposure
- A collaborative and supportive team culture
If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!
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