Operations Key Account Manager (Logistics | Freight Forwarding) - Quezon City
KMC Solutions Quezon City Full-time
Make Your Next Career Move and Defy Your Limits with KMC Solutions!
Position: Operations Account ManagerLocation: 26th Floor, Axis Tower 1, Alabang, Philippines
Work Set-Up and Schedule: On-Site and Dayshift (Monday to Friday; 9AM to 6PM)
Duties and Responsibilities:
- Management of customer KPI reporting, TAT/SLAs, operational reporting, and issue resolution.
- Manage day to day reporting needs, look at trend analysis for operational concerns as well as provide solutions directly to customers and operational teams.
- Manage customer escalations and collaborate with the different regions or countries for issue resolution.
- Support account manager with process documentation, presentation materials for Monthly Performance
- Ensure SOP and SOW are implemented, and countries are following the business requirement.
- Review (MBR)/Quarterly Business Review (QBR), and other customer program needs.
- Onboarding of new customer business using defined implementation methods and project skills.
Qualifications:
- Preferably with a Bachelor's Degree in Customs, Logistics or anything related to business/operations.
- Required: At least 2-5 years of experience in Freight Forwarding/Logistics operations.
- Must have an experience in Operational Key Account Management.
- Excellent Communication Skills (both verbal and written).
- Skilled in MS Office Applications specifically Excel.
- Strong analytical skills and curious mindset for continuous improvements, not accepting status quo without validations.
- Has some background/skills in researching, reporting and data analysis.
- Amenable to Work Onsite in Alabang.
- Amenable to Dayshift Work Schedule (9AM to 6PM).
KMC SolutionsManila, 10 km from Quezon City
with a Bachelor's Degree in Customs, Logistics or anything related to business/operations.
• Required: At least 2-5 years of experience in Freight Forwarding/Logistics operations.
• Must have an experience in Operational Key Account Management.
• Excellent...
TOPLC Biomedical, Inc.Pasig, 10 km from Quezon City
in experience in account management or B2B sales (preferably in Health & Wellness or Pharmaceutical Industry)
• Knowledge on Retail Chain Management aside from health industry
• Excellent communication and presentation skills...
Quezon City
Key Responsibilities
• Build and maintain strong relationships with key clients.
• Understand client needs and resolve issues promptly.
• Drive sales growth through new business, up-selling, and cross-selling.
• Achieve revenue targets...