Technical Support Representative

BTCPower (Broadband TelCom Power, Inc.)

JOB SUMMARY:

1. Engage with customers via phone, addressing inquiries and directing them toward appropriate services and solutions.
2. Thoroughly and accurately record all interactions and recommended solutions in the CRM.
3. Ensure timely resolution and closure of technical issues within established timelines.
4. Foster a positive team environment, demonstrating high motivation and strong teamwork.
5. Collaborate effectively in a team-oriented setting while exercising independent judgment.
6. Assist with additional projects or tasks assigned by the Manager.

 I.  Educational Background: Any college graduate or undergraduate is acceptable.

Experience:

Minimum of two (2) years in customer support or helpdesk roles.

Knowledge, Skills, and Attitude:

1. Proficient verbal and written communication skills.
2. Exceptional call handling and telephone etiquette.
3. Tech-savvy, proactive, team-oriented, quick learner, and resourceful.
4. Strong problem-solving and troubleshooting abilities with keen attention to detail and follow-up.
5. Availability for night shifts, weekends, holidays, and overtime.
6. Capability to work autonomously with minimal supervision.
7. Ability to commute reliably to MEPZ1, Lapulapu City, or willingness to relocate before commencing on-site work.