Technical Support Representative – L1

Model of work: Onsite (IT park) with shift rotation pattern

Be the Voice That Keeps Businesses Running

At NCR Voyix, our technology powers retailers, restaurants, and financial institutions around the world. As part of our Technical Assistance Center (TAC), you’ll be at the heart of it all—helping customers solve real problems, delivering great experiences, and keeping critical systems up and running.

If you enjoy solving technical challenges and making an impact every day, this role is for you.

• Be the first point of contact for customers needing technical support
• Troubleshoot and resolve issues with POS systems and related devices
• Use remote tools to diagnose, fix, and guide customers through solutions
• Coordinate with field technicians when onsite support is needed
• Document cases accurately and follow incident management best practices
• Identify patterns in recurring issues and contribute to improvements
• Escalate complex problems when necessary while ensuring smooth handoffs
• Help build and maintain knowledge base articles and documentation
• Support teammates through collaboration, coaching, and knowledge sharing
• Participate in ongoing training, quality reviews, and team initiatives

• ✅ 1–2 years experience in technical support, help desk, or similar role
• ✅ Strong communication and customer-first mindset
• ✅ Confidence handling customers via phone, email, chat, and remote tools
• ✅ Technical curiosity and solid problem-solving skills
• ✅ Ability to quickly learn new systems and technologies
• ✅ Foreign language skills are a plus (depending on business needs)

• ? Work with global customers and technologies
• ? Grow your career through continuous learning and development
• ? Be part of a supportive, collaborative team environment
• ? Contribute to meaningful solutions that power everyday business