Clinical Service Desk Analyst (CSDA)
Gratitude Inc Cebu City Full-time
About the Role:
Provide technical support via phone, email, chat, or ticketing system
Diagnose and resolve hardware/software issues in clinical systems
Log, categorize, and prioritize incidents with detailed documentation
Escalate complex issues to higher-level teams or vendors
Assist clinicians with application use and training
Contribute to knowledge base articles and troubleshooting guides
Ensure compliance with healthcare regulations (HIPAA, etc.)
Strong understanding of healthcare workflows, clinical applications, and EHR systems
Familiarity with healthcare compliance standards
Excellent communication skills
Strong problem-solving and customer service orientation
Healthcare Service Desk background - Required
At least 1 year of relevant experience
Excellent English communication skills (minimum C1 proficiency level)
IT Service Desk (L1/L2) support experience using ServiceNow, Remedy, or similar tools
Experience troubleshooting healthcare applications and EHR systems
Basic knowledge of ITIL processes in SLA-driven environments
Pre-Screening Notes:
Experience with EHR system
BPO Experience
Last drawn salary
Clinical Service Desk Analyst to support clinicians by resolving IT issues that impact patient care. The role provides first-level support for clinical applications, EHR systems, and healthcare software while ensuring timely troubleshooting and excellent customer service.
Key ResponsibilitiesProvide technical support via phone, email, chat, or ticketing system
Diagnose and resolve hardware/software issues in clinical systems
Log, categorize, and prioritize incidents with detailed documentation
Escalate complex issues to higher-level teams or vendors
Assist clinicians with application use and training
Contribute to knowledge base articles and troubleshooting guides
Ensure compliance with healthcare regulations (HIPAA, etc.)
Collaborate with clinical staff, IT teams, and vendors
QualificationsStrong understanding of healthcare workflows, clinical applications, and EHR systems
Familiarity with healthcare compliance standards
Excellent communication skills
Strong problem-solving and customer service orientation
Ability to multitask in a fast-paced environment
Mandatory RequirementsHealthcare Service Desk background - Required
At least 1 year of relevant experience
Excellent English communication skills (minimum C1 proficiency level)
Must be amenable to client and program requirements
Preferred ExperienceIT Service Desk (L1/L2) support experience using ServiceNow, Remedy, or similar tools
Experience troubleshooting healthcare applications and EHR systems
Basic knowledge of ITIL processes in SLA-driven environments
BPO experience is not required but a strong Healthcare Service Desk Background is preferred
Note: Answer the Pre-screening question and attach your answers as comments.Pre-Screening Notes:
Years of relevant experience: Experience with a Healthcare Service Desk background
Experience with IT Service Desk (L1/L2) supportExperience with EHR system
BPO Experience
Last drawn salary
Expected salary
Vcustomer Philippines, Inc.Cebu City
About the Role We’re looking for a Service Desk Analyst to provide first‑level IT support to end users. You’ll troubleshoot hardware, software, account, and network issues, ensuring timely resolution to keep business operations running smoothly...
RecruitNest ConsultingCebu City
FTEs Available
• Industry: IT Consulting & Services (BPO)
About the Job:
We are looking for a Clinical Service Desk Analyst to join our client's team and provide technical support for healthcare and clinical applications. In this role, you will assist...
Bravissimo Resourcing IncCebu City
/Healthcare background
• Relevant Service Desk experience
• Excellent English communication skills (minimum C1 proficiency level)
• Must be amenable to client and program requirements
Spotlight
• Performance bonus, Health & insurance, Health insurance...