Technical Service Desk Analyst - Pioneering Account

About the Role We’re looking for a Service Desk Analyst to provide first‑level IT support to end users. You’ll troubleshoot hardware, software, account, and network issues, ensuring timely resolution to keep business operations running smoothly.

• Respond to IT service requests via phone, email, chat, or ticketing system
• Diagnose and resolve hardware, software, and connectivity issues
• Log and document incidents accurately for future reference
• Escalate complex issues to higher‑level support teams
• Assist with system access, password resets, and basic IT tasks
• Contribute to knowledge base articles and process improvements

• Strong communication skills with ability to explain technical concepts clearly
• Analytical problem‑solving abilities and attention to detail
• Customer service orientation with ability to multitask in a fast‑paced environment
• Valid language certification such as IELTS, TOEIC, or TOEFL to demonstrate English proficiency

• 12+ months in IT Service Desk or technical support (24/7 environment)
• Familiarity with ITSM tools (ServiceNow, Remedy, etc.) and ITIL processes
• Experience with Active Directory, Microsoft 365, VPN, and collaboration tools
• Background in healthcare IT environments is a plus

• Be part of a dynamic IT support team driving business productivity
• Gain exposure to enterprise systems and industry‑leading tools
• Opportunities for growth and continuous learning
• Make a direct impact by helping users resolve critical IT issues