Senior QA Automation & Support Engineer - 924445 (REMOTE PH)
Senior QA & Support Engineer (Remote, Philippines)
About the Opportunity
Expansion International is partnering with a fast-growing European digital hospitality technology company to recruit a QA & Support Engineer.
Our client runs an award-winning, white-label digital hospitality platform used by hotels and serviced apartments worldwide.
As the product grows more complex, they are creating a new, quality-first role to build the automated testing safety net the platform does not yet have, and to raise the technical bar of the support function. This is a greenfield opportunity: there are no automated tests today, so you will design the approach from the ground up.
This is an opportunity to join a close-knit, collaborative team where you set the quality standard, work close to real customer pain, and help level up the people around you.
The Role
We are looking for a professional to senior QA & Support Engineer whose primary mission is to catch defects before they ship and build the automated regression suite that keeps them out.
Quality engineering is the priority and is weighted above the support side of the role. Alongside QA, you will own 2nd-level support for escalated technical issues, which keeps you close to real customer pain and tells you where to aim your testing, and you will help upskill the Technical Support team so they can resolve more on their own.
Engineers still own their unit and integration tests. You own the strategy, the regression safety net and the release gate. You will report to the Head of Technology and partner daily with the Team Manager Support.
Key Responsibilities- Design and run the QA and testing process ahead of deployments to catch defects early and cut post-release ticket volume.
- Define and maintain test cases and automated regression suites for core product flows, building from a greenfield starting point.
- Act as the quality gate in the deploy phase, giving a clear go / no-go on release readiness.
- Own 2nd-level support: resolve escalated technical issues to a high standard and hand off to Engineering with crisp, reproducible detail.
- Analyse 2nd-level tickets for recurring issues, root causes and patterns, and feed them back into product quality and test coverage.
- Train Technical Support colleagues to independently resolve a growing share of technical tickets, and define clear criteria for what stays at 1st level.
- Design structured onboarding and ongoing training, plus documentation, playbooks and knowledge-base content for the support team.
- Monitor SLA adherence on escalated tickets, flag risks early, and drive corrective action with the Team Manager Support.
- Use AI to cluster tickets for root cause, draft playbooks and KB articles, and generate test cases, and help the team raise the bar on how it is applied.
- Professional to senior experience in QA / test engineering and/or technical support, ideally spanning both.
- Hands-on test automation is a must: you can build and maintain automated regression suites, not just run manual tests, and you are comfortable writing code.
- Strong debugging instincts: you can read logs, reproduce issues, and dig into APIs and data to find the real root cause.
- A structured, process-minded approach to escalation, SLAs and quality.
- A teacher's mindset: you enjoy making others better through clear documentation, playbooks and training.
- Hands-on AI fluency: you use tools like Claude or Gemini to triage, document, draft playbooks and generate test cases, write effective prompts, and critically review AI output rather than trusting it blindly.
- Excellent written and verbal English communication, able to collaborate effectively in a remote team.
- Able to work aligned to CET business hours, particularly for recurring morning meetings, with flexibility developing after an initial 2 to 3 month period.
Nice to Have
Experience with any of the following would be advantageous but is not essential:
- Familiarity with test tooling such as Vitest, JUnit and Testcontainers (our current suggestions), or automation tools such as Selenium or Playwright. This is greenfield, so we are open to what you propose.
- Hospitality knowledge and PMS systems such as Apaleo or Opera Cloud.
- Experience with Jira Service Desk and Confluence.
- CI/CD pipelines.
- Experience with complex or high-traffic web applications.
- Puts quality first and takes pride in catching defects before they ship.
- Enjoys building structure and processes from scratch.
- Takes ownership rather than waiting for direction.
- Makes others better through clear documentation and training.
- Uses AI thoughtfully while reviewing its output critically.
- Is proactive, curious and comfortable giving direct feedback.
- Wants to become a long-term member of a collaborative, supportive team.
Preferred Background
We are particularly interested in professionals who have experience working in:
- Hospitality technology (preferred)
- FinTech
- IT / SaaS platforms
- Agile development and support teams
- Environments moving from manual to automated testing
- Own a brand-new, quality-first discipline in a greenfield environment.
- Build the automated safety net from the ground up and set the standard.
- Work closely with Engineering and the support team, with real influence.
- Enjoy a high level of ownership and autonomy.
- Long-term remote opportunity with flexible hours after an initial ramp.
- Hardware budget and a yearly personal development budget, including time to grow your AI skills.