Junior Service Desk Analyst (Training Provided)
GECO Philippines, part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines.
We’re Hiring: Service Desk Analyst – O365
Join our Global IT Support team and play a key role in delivering smooth, secure, and efficient collaboration across the organization. We’re looking for an analytical and customer-focused O365 Specialist with hands-on experience in Microsoft 365 apps and administration
Position Objective / Job Summary
Provide 1st- and 2nd-level technical support for Microsoft 365 applications and services, ensuring timely, professional, and customer-oriented incident and request resolution.
Setup
Work Arrangement: Hybrid (3 days onsite / 2 days remote)
Key Responsibilities- Serve as the primary contact for O365 support tickets via phone, email, or ITSM tools.
- Troubleshoot issues related to Outlook, Teams, SharePoint Online, and OneDrive.
- Assist with user setup, password resets, MFA configuration, and access permissions.
- Perform basic O365 administration such as mailbox management, licensing, and group management.
- Manage and document incidents, service requests, and resolutions within ITSM tools.
- Monitor O365 service health and coordinate escalations for complex or recurring issues.
- Collaborate with infrastructure and security teams to support compliance and data protection.
- Maintain user guides, FAQs, and knowledge base articles.
- Strong knowledge of Microsoft 365 apps: Exchange Online, Teams, SharePoint, OneDrive.
- Experience with Microsoft 365 Admin Center & Azure Active Directory.
- Understanding of user access, security groups, and basic PowerShell commands.
- Familiarity with ITSM tools (ServiceNow, Jira, etc.).
- Knowledge of ITIL framework and service management concepts.
- Ability to monitor system health and interpret O365 alerts.
- Bachelor’s Degree in IT, Computer Science, or related field (or equivalent experience).
- 6 months to 1 years experience in Service Desk or Technical Support. Fresh graduates are welcome to apply.
- Hands-on background supporting Microsoft 365 platforms.
- Advantage: Experience with user training, onboarding, and productivity tool adoption.
- Excellent communication and customer service skills.
- Strong problem-solving ability with attention to detail.
- Can manage multiple priorities in a fast-paced environment.
- Team-oriented, adaptable, and committed to continuous learning.
- Highly organized with strong follow-through on incidents and requests.
Be part of a team that delivers world-class IT support, empowers users, and keeps business operations running smoothly.
Apply now and help us provide seamless, reliable, and customer-focused service!
You may send your CV to [email protected]