Jr Service Desk Analyst – MS365/O365/AD | With Paid Training

We're Hiring: Jr Service Desk Analyst (MS365/O365/Active Directory) – Hybrid | With Paid Training

We are looking for a motivated and skilled Service Desk Analyst with expertise in Microsoft 365, O365, and Active Directory to join our dynamic team. The ideal candidate will provide high-quality technical support, ensuring smooth operations and excellent user experience across various platforms.

Location: Muntinlupa, Philippines

Key Responsibilities:

• Provide first-line support for Microsoft 365/O365 applications and services.
• Troubleshoot and resolve technical issues via phone, email, or chat.
• Assist users with account management, software installations, and configurations.
• Manage user accounts, password resets, and access permissions through Active Directory.
• Monitor service requests and ensure timely follow-up and resolution.
• Collaborate with IT teams to improve service delivery processes.
• Document solutions and contribute to the knowledge base.

Qualifications:

• 1–2 years of experience in a similar role supporting MS365/O365.
• Hands-on experience with Active Directory user and group management.
• Strong understanding of Microsoft Office Suite and cloud services.
• Excellent problem-solving skills with a customer-focused approach.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively in a hybrid environment.
• Bonus points if you can join immediately.