Quality Lead | 2–3 Years Healthcare BPO Quality Lead & Hspital Billng Audit Exp
Epsilon Group Services Quezon City Full-time
Quality Lead | 2–3 Years Healthcare BPO Quality Lead Experience | Advanced Excel & Dashboard Reporting | Night Shift | Onsite (Ortigas) | Up to ₱65K
Salary Package: Up to ₱65,000 (Depending on your skills, qualifications, relevant experience, and interview results)Employment Type: Full-Time | Permanent
Industry: Healthcare Business Process Outsourcing (Healthcare BPO)
Work Setup: 100% Onsite
Work Location: Ortigas, Pasig City
Shift: Night Shift
Start Date: ASAP
About the Role
This is a Healthcare Business Process Outsourcing (Healthcare BPO) opportunity supporting U.S. healthcare clients. As a Quality Lead, you will oversee the Quality Assurance function, drive audit excellence, analyze quality trends, create performance dashboards, and lead quality improvement initiatives to ensure operational excellence within a Healthcare Revenue Cycle Management (RCM) environment.
Non-Negotiable Requirements- College Graduate
- 2–3 years of Quality Lead experience in a Healthcare BPO
- 3–5 years of Quality Assurance (QA)/Auditing experience supporting a U.S. Healthcare Account
- Experience in Healthcare Revenue Cycle Management (RCM)
- Experience in Hospital Billing Audit
- Experience using the EPIC platform is an advantage
- Strong knowledge of quality auditing, compliance, and call quality guidelines
- Experience in people management, coaching, and stakeholder management
- Advanced Microsoft Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, Power Query, formulas, reporting)
- Experience creating quality dashboards from scratch
- Willing to work 100% onsite in Ortigas, Pasig City
- Willing to work on a night shift
- Healthcare Quality Assurance
- Quality Leadership
- Healthcare Revenue Cycle Management (RCM)
- Hospital Billing Audit
- U.S. Healthcare
- EPIC Platform
- Advanced Microsoft Excel
- Dashboard Creation & Reporting
- Root Cause Analysis
- Performance Coaching
- Process Improvement
Epsilon Group ServicesQuezon City
PHRN Team Lead | 2–3 Years Healthcare BPO Team Lead Experience | Healthcare RCM | Night Shift | Onsite (Ortigas) | Up to ₱65K
Salary Package: Up to ₱65,000 (Depending on your skills, qualifications, relevant experience, and interview results...
Our ClientsPasig, 10 km from Quezon City
Job Title: Healthcare Support Associate (Scheduling / Pre-Registration / Financial Clearance)
Work Setup: Onsite – Manila (Pasig/Ortigas)
Shift: Night Shift
Job Summary
We are looking for Healthcare Support Associates to join our growing...
Epsilon Group ServicesQuezon City
PHRN Quality Assurance (QA) Specialist | 1–2 Years Healthcare QA Experience | Hospital Billing Audit | Night Shift | Onsite (Ortigas) | Up to ₱55K
Salary Package: Up to ₱55,000 (Depending on your skills, qualifications, relevant experience...