Healthcare CSR

Shift: Night Shift

Job Summary

The ideal candidate has experience supporting a healthcare account in a BPO setting and is committed to delivering exceptional customer service while ensuring accuracy and compliance.

• Handle inbound and outbound calls related to patient appointments, registration, insurance, and financial inquiries.
• Schedule, reschedule, or cancel patient appointments as needed.
• Complete patient pre-registration by verifying demographic, insurance, and medical information.
• Verify insurance eligibility, benefits, and obtain required authorizations when applicable.
• Assist patients with financial clearance by reviewing coverage, payment responsibilities, and available payment options.
• Accurately update patient records and document all interactions in the appropriate systems.
• Coordinate with healthcare providers, insurance companies, and internal departments to ensure timely resolution of patient requests.
• Maintain compliance with HIPAA, company policies, and healthcare regulations.
• Meet established productivity, quality, and customer service metrics.
• Perform other administrative and healthcare support duties as assigned.

• At least 1 year of BPO experience supporting a healthcare account.
• Experience in Scheduling, Pre-Registration, Insurance Verification, Financial Clearance, or other healthcare administrative functions is an advantage.
• Excellent verbal and written English communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and navigate multiple applications simultaneously.
• Customer service-oriented with strong problem-solving skills.
• Willing to work onsite in Manila (Pasig/Ortigas) on a night shift schedule.