Retail Supervisor
DHL Express (Philippines) Corporation Makati
Be able to identify different customer needs and wants and to provide solutions that will ensure customer satisfaction.
- Maintain quality customer service for customer satisfaction through optimised processes, giving feedback to country retail team, and conducting retail audit reviews within their specified area.
- Implement standardized guidelines & procedures that will track and monitor adherence and performance
- Training frontline staff in Best-in-Class Retail
- Provide direction and coaching to retail staff, supporting the achievement of revenue targets
- Support country sales & marketing campaigns at Retail point-of-sale
- Ensure effective implementation and running of outlet Catchment Area Marketing Programs to achieve maximum target segment penetration and revenue performance
- Maintain awareness of competitor activity and recommend tactics to counter any emerging threats by competitors on both an Area and Local level.
- To source the most cost-efficient local contractors and suppliers for the proper maintenance of store operations and maintain quality of retail experience
- Management of outsourced suppliers and outsourced staff to ensure effective running and staffing of Retail outlets
- Liaise with country to coordinate and support outlet development and management
- Obtain all necessary information to prepare store scorecard and standardized outlet management process.
- Carry out any task that is required by his or her superiors from time to time.
- Liaise closely with Operations to ensure pick-up times are met, and all supplies are delivered on time
- Liaise with customer service to resolve any customer issues that may arise.
- Prepare cash reconciliations and ensure proper petty cash maintenance
- Work closely with Sales Training Manager for the training of all frontline staff
- Highly developed experience in the field of retail sales with demonstrated understanding of and exposure to all elements of the retail trade and outlet management
- Team-player and proven leadership and influencing skills
- High levels of patience
- Perseverance to bring issues to logical conclusion
- Sales orientation
- Strong English (written and spoken) comprehension and communication skills are essential.
- A minimum of 4 years’ experience in the field of retail sales and area marketing
- Experience in sales/sales processes
- Knowledge and understanding of the retail trade from a service and sales perspective.
- Experience in leading a frontline team is preferred
- Tertiary level in related fields (e.g. Degree in Business / Marketing)
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