Customer Solutions Support Specialist | Onsite | Night Shift | Start ASAP
CUSTOMER SOLUTIONS SUPPORT SPECIALIST | ONSITE | NIGHT SHIFT | START ASAP
We are looking for a Customer Solutions Support Specialist to join our eCommerce Customer Solutions Team. In this role, you will be responsible for supporting customers, coordinating with vendors, tracking orders, and ensuring a smooth post-order experience from start to finish.You’ll work closely with internal teams via chat and email, and communicate directly with vendors and customers via multiple channels.
Key Responsibilities
Administrative Support- Utilize multiple computer programs and internal systems to track, manage, and update orders and shipments.
- Organize and prioritize daily tasks, including inbox management, order inquiries, and follow-ups.
- Monitor order fulfillment and shipment status to ensure timely delivery.
- Maintain accurate records and documentation of order activities.
- Assist in processing and monitoring warranty, damage, and shipping-related claims.
- Support claims management, including Amazon A-Z and Safe-T claims.
- Identify recurring issues and communicate trends that may improve operational processes.
- Order status updates
- Returns and cancellations
- Shipping requests and delivery notices
- Backorder notifications
- Monitor customer reviews and feedback across various platforms.
- Provide professional and timely support through email and other communication channels.
- Coordinate with vendors regarding order updates and shipping concerns.
- Prepare and coordinate return shipments, shipping quotes, and shipping labels as needed.
- Work closely with carriers and suppliers to resolve delivery-related issues.
- Perform additional responsibilities and special projects as assigned.
- Minimum of 2 years of customer service or order support experience (eCommerce experience preferred).
- Strong written English communication skills.
- Highly organized, detail-oriented, and self-motivated.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Experience with Amazon Seller Central, Excel, Google Workspace, Gorgias & Shopify a plus
- Strong problem-solving and critical-thinking skills.
- Competitive Compensation package with Salary Appraisals
- Saturday-Sunday Off
- Equipped with the latest technologies
- Monthly Incentive Rewards on successful orders and Attendance Productivity
- Offers Full-time employment and Career Growth
- Easily accessible from almost any part of the Metro Cebu area.
- Service Incentive Leaves Upon Regularization
- Attendance Productivity Incentives
- Additional Hazard Pay within Qualifying Hours
- Stable Job with Salary Appraisals
- Holiday and Night Differential Premium Pay Rates
- Job Promotion is highly possible... if YOU have the drive.
- HMO/Health Insurance
- Work-Life Balance
- Free Pre-hiring Medical Laboratories
- Free Coffee
Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.
Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients.The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider.
Overview:
Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world.The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.
For more information about our company, visit the following sites:
Website: www.staffoutsourcing.comFacebook Page: https://www.facebook.com/staffoutsourcingsolutions/
Instagram: @staffoutsourcingsolutions
LinkedIn: https://www.linkedin.com/company/13194738/admin/