Call Center Trainer | Instructional Design and Content Development
Accenture Taguig Full-time
Accenture in the Philippines is currently looking for talented individuals for our BPO Trainer and Content Development Specialist.
About the Role: As a BPO Trainer and Content Development Specialist, you will perform the following (but not limited to) duties and responsibilities:
- Design and Development of Effective Learning Content using appropriate delivery methods;
- Designing curriculum, content outline and storyboards, applying appropriate multimedia learning methodologies considering scalability, delivery requirements and limitations
- Learning Program Delivery and training resources enablement;
- Conduct Train the trainer sessions to ensure consistency in delivery of developed instructor-led courses if necessary
- Periodic Creation and Review of Learning Materials ;
- Categorization and review of content recency and relevance that have been released or are already uploaded to the learning platforms
- Communication Materials Development;
- Design and create collaterals to communicate information, updates and announcements about training programs being supported such as mailers, brochures, videos, slides and catalogs
About You: The ideal candidate will have the following skills and experience:
- With at least 2 years Contact Center Training and at least 3 years in Instructional Design and Content Development Experience
- Proficient in E Learning Development applications (Articulate, Captivate)
- Working knowledge of video editing/ development preferred (e.g. Adobe Premiere, Powtoon)Amenable to work
- Must be willing to work in BGC, Taguig City
Please ensure that all required information is provided within 24 hours to facilitate the processing of your application.
Please indicate Job Boards & JobStreet in “How Did You Hear About Us?” section in your Workday application so that we can easily track your application.
What’s in it for you? Start your Accenture journey to enjoy these benefits:
- HMO coverage (medical, dental, mental health) from day 1 of employment
- Free medicines for you and your dependents*
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Paid Sick and Vacation Leaves
- Allowances, company bonuses, and performance incentives
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Flexible working arrangements
- Company-sponsored trainings like upskilling and certification
- Volunteering opportunities
- Terms and conditions apply
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