Call Center Agent - Local Healthcare Account

apartmentInlife Health Care placeMakati scheduleFull-time calendar_month 

The Call Center Agent is involved in the operations of the Call Center Department of iCare which operates 24/7 to ensure that iCare members availing of the medical benefits are assisted accordingly to contribute to employee engagement, and retention in proportion but not limited to the medical needs of the company and covered companies and individuals.

JOB DESCRIPTION:

  • Attends to clients' general inquiries and/or follow-ups on claims transactions, ID cards, and other similar transactions.
  • Delivers assistance to members.
  • Accepts calls/inquiries from providers.
  • Maintain company spiels and lines that will entice members to call them regarding their benefit including medical network inquiries, concerns and LOA issuances.
  • Ensure that the member’s coverage and benefits is discussed appropriately and issue the letter of authorization (LOA).
  • Assist the member during their availment by checking medical facility charges and professional fees to maximize member’s benefits and to prevent incurrence of excess charges beyond the benefit coverage and advises member on non-covered charges.

JOB REQUIREMENTS:

  • Graduate of any 4-year college course, preferably medical allied. Undergraduates are also welcome to apply.
  • Experience in insurance / HMO and value adding services preferred.
  • Good communication (oral and written) and interpersonal skills.
  • Computer literate
  • Customer service oriented
  • With decisive and analytical mind
  • Willing to do shifting schedules
  • Willing to work onsite in Makati City
  • Can start ASAP
thumb_up_altRecommended

Call Center Agent

apartmentElevatione Time Stops Ph IncplaceMakati
We're looking for a Call Center Agent who can deliver elegance and excellence through every call. As a Call Center Agent, you will serve as the first point of contact between our premium clients and our brand. You will manage inbound and outbound...
starFeatured

Call center agent

placeMakati
Job Description Posted on 22 July 2025 Company Background: An IT Company that offers IT Products in the Philippines and other country Position: Dealing Operations Agent (Open for Entry level) Company Industry: IT Outsourcing Industry Work Location...
apartmentYWA Human Resource CorporationplaceMuntinlupa, 20 km from Makati
About the role Do you have a passion for providing excellent customer service? YWA Human Resource Corporation is seeking a dedicated Call Center Agent to join our dynamic team. This is a full-time, remote position based in Muntinlupa City, Metro...