Call center agent

Job Description

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• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Document all call information according to standard operating procedures
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned

• High school diploma or equivalent
• Fluency in Multiple languages may be desired
• Exceptional customer service, active listening, and verbal and written communication skill
• Proficient in relevant computer applications
• 1-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

Intended period of employment: Two (2) years

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