HR Employee Relations Specialist

Role Purpose

This role is responsible for supporting employee case management through proper documentation, due process, and coordination with relevant stakeholders.

Key Responsibilities & Duties

Employee Relations Case Management:

• Assist in handling employee relations cases involving misconduct, attendance, behavioral concerns, and policy violations.
• Conduct initial fact-finding, case documentation, and administrative support for investigations.
• Prepare and review NTEs, RTWOs, disciplinary notices, and other ER-related documents.
• Ensure compliance with company policies, labor standards, and due process requirements.
• Maintain organized and confidential employee relations records and case files.
• Assist in preparation of documents and attendance in administrative hearings, conciliation meetings, and labor-related proceedings.

Employee & Management Support:

• Serve as a point of contact for employee case-related concerns and policy clarifications.
• Coordinate with managers regarding disciplinary actions, case handling, and employee relations matters.
• Assist in administrative hearings, mediation discussions, and case conferences when necessary.
• Provide support in ensuring proper documentation and timely follow-through of employee cases.

Policy Compliance & Risk Management:

• Support monitoring of compliance with company policies and code of conduct standards.
• Identify recurring employee concerns or policy-related risks and escalate appropriately.
• Escalate sensitive or high-risk cases to HR leadership as needed.
• Ensure completeness and accuracy of employee relations documentation for audit readiness.

Data Analytics and Reporting:

• Maintain trackers and reports related to employee relations cases and disciplinary actions.
• Assist in monitoring case trends and preparing case summaries or reports.
• Support HR leadership in gathering data and documentation related to employee relations matters.

Qualifications & Competencies

Required Knowledge & Skills:

• Bachelor's degree in Human Resources, Psychology, Business Administration, or related field.
• Fresh graduates are welcome to apply; experience in HR, employee relations, admin support, or internship exposure is an advantage.
• Basic understanding of labor standards, due process, and employee relations processes.
• Strong documentation, organization, and coordination skills.
• Proficiency in Google Workspace and willingness to learn HR systems/tools.
• Ability to handle confidential matters professionally.

Core Competencies:

• Good Judgment: Able to assess situations objectively and escalate concerns appropriately.
• Discretion & Integrity: Handles confidential and sensitive matters professionally.
• Communication: Communicates clearly and professionally in handling employee cases and documentation.
• Attention to Detail: Ensures accuracy and completeness in case handling and documentation.
• Ownership & Accountability: Takes responsibility for assigned tasks and timely follow-through.
• Stakeholder Coordination: Coordinates effectively with managers and HR teams regarding employee case concerns.
• Learning Agility: Willing to learn and adapt in a fast-paced HR environment.