Technical Account Executive | Hybrid | Clark | Night Shift - Tarlac

Transform Fundraising Through Technology

Write the next chapter of giving with technology that powers generosity worldwide. In this role, you'll configure, troubleshoot, and optimize fundraising software that fuels impact for organizations across the globe. Without leaving the country, you'll level up your career while helping social good scale through innovation and purpose-built software.

What You'll Do in This Role

Be part of our client's team as a Technical Account Executive and deliver exceptional implementation experiences for Giving Day clients. You'll guide organizations through onboarding, train them on platform features, and ensure their projects are set for success.

Key Role Highlights

Work setup: Hybrid (Mon-Wed onsite in Clark, Thu-Fri work from home)

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Prime office location in Pampanga (accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to office gyms in Ortigas and Makati with a physical fitness trainer
• Exclusive lifestyle perks (hotel, restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives
• Standard government and Emapta benefits
• 20 annual leaves (5 convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• 2+ years' experience in client-facing delivery or support roles (customer success, onboarding, technical support, training, etc.)
• Strong verbal and written communication skills with a customer-first mindset
• Ability to follow structured processes, meet deadlines, and manage multiple priorities
• Comfort in hosting Zoom calls and sharing screens to demonstrate software features
• Familiarity with web-based tools (Salesforce, Monday.com, Zoom)
• Detail-oriented with strong documentation and follow-through

Preferred but not required:

• Experience supporting online fundraising campaigns or events
• Knowledge of nonprofits, higher education, or school fundraising
• Familiarity with Bonterra Giving Days, GiveGab, or peer-to-peer fundraising platforms
• Experience with time tracking and project management tools (Certinia, Monday.com)

• Lead 4-call implementation tracks for assigned Giving Day clients using core templates and processes
• Manage project scope and timelines as defined in the SOW to ensure milestones are completed on time
• Host virtual calls with clients (Kickoff and 3 implementation check-ins) following templated agendas
• Adapt agendas to troubleshoot or customize configurations in real time based on client goals
• Navigate the configuration library to enable or disable features that align with each Giving Day's strategy
• Train clients on platform features such as donation settings, registration, Matches, Challenges, Prizes, and Peer-to-Peer fundraising tools
• Maintain accurate records in Salesforce (project stage and notes), Monday.com (template boards), and Certinia (time tracking and project milestones)
• Send templated communications including the Welcome Email, Project Summary, Deliverable Sign-Off, and Closure Email (with CSAT)
• Coordinate with internal teams to resolve client risks or issues such as non-responsiveness or scope changes
• Support 15-20 simultaneous projects during peak Giving Day season

About the Team You'll Work With

With a commitment to innovation, inclusivity, and purpose-driven values, Bonterra powers the people and organizations that drive meaningful social impact across the globe.

Welcome to Emapta Philippines!

Apply now and be part of the #EmaptaEra!