Virtual Assistant | Work from Home

We’re Hiring: Virtual Assistant!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Attach this together with your updated CV to become a priority applicant!

Schedule: Night Shift

Job Description:

The ideal candidate thrives in a fast-paced environment, anticipates guest needs, and consistently demonstrates accuracy, timeliness, and hospitality-focused decision-making.

Schedule:

• 4 days on / 3 days off (typical off days: Tues/Wed/Sat; may vary)
• 11-hour shifts with 1-hour lunch and two 15-minute breaks (9.5 working hours)
• Must have prior experience with overnight or late-night shifts and the ability to remain alert, engaged, and proactive throughout the shift

Key Responsibilities:

• Monitor and respond thoughtfully and accurately to guest messages across Airbnb, Vrbo, and direct booking platforms, including handling inbound and outbound calls when needed.
• Handle booking modifications, calendar updates, and availability management in PMS systems.
• Coordinate with housekeeping, maintenance, and other operational teams to ensure timely turnovers and issue resolution.
• Anticipate guest needs, identify patterns, and proactively resolve potential issues before they arise.
• Follow SOPs and internal documentation meticulously to ensure accuracy and efficiency.
• Maintain organization, track follow-ups, and double-check work to prevent errors.
• Manage multiple tasks in a fast-paced environment while maintaining a guest-first mindset.
• Use tools including Breezeway, Slack, OpenPhone/Quo, Gmail, Excel, and other relevant systems.

Qualification and requirements:

Must-Have Qualifications:

• Minimum 2 years of direct experience managing Airbnb and Vrbo guest communications and operations.
• Proven ability to work independently and proactively, taking full ownership of tasks until completion.
• Strong hospitality mindset: able to understand the guest perspective while balancing operational realities.
• Exceptional attention to detail, organization, and multitasking skills.
• Excellent written and verbal English.
• Ability to de-escalate situations and handle guest concerns professionally and calmly.
• Reliable home office setup: stable internet, personal computer, and a distraction-free workspace.

Nice-to-Have Qualifications:

• Experience with Slack, Breezeway, and PMS tools.

Non-Negotiable Skills & Requirements:

• Minimum 2 years of experience in short-term/vacation rental guest support.
• Proven ability to work overnight/late-night shifts independently and proactively.
• Strong hospitality mindset and guest-first approach.
• Excellent written and verbal English communication.
• High attention to detail, organization, and multitasking skills.
• Reliable home office setup with stable internet and distraction-free environment.
• No upcoming long planned leave

Perks & Benefits (Work From Home):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**