Pioneer Team Lead | Work from Home
We’re Hiring: Pioneer Team Lead!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!
We are currently on the lookout for a new Pioneer Team Lead to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually.Attach this together with your updated CV to become a priority applicant!
Role: Pioneer Team LeadWork Arrangement: Work from Home
Location: Angeles (Pampanga), Mabalacat, Makati, Ortigas, Cebu, Davao
Schedule: Night Shift
Job Description:
We're looking for a high-energy, detail-oriented professional to join our team in a hybrid role that blends customer engagement with analytical vehicle underwriting. This position is the front line of support for new loan inquiries and plays a critical role in helping our customers secure Cash Advance or Title Loans—while also assisting our store teams with accurate vehicle assessments.
Key Responsibilities:
Lead Contact Center Duties- Engage with inbound and outbound leads who apply online for loans via our website.
- Contact customers promptly, answer questions, and walk them through required documents and next steps.
- Handle live SMS chats and phone calls through our CRM and call center software.
- Set store appointments by initiating warm three-way transfers to store agents and logging appointment details.
- Maintain detailed CRM records, noting customer loan requests, appointment times, and any special needs.
- Act as a knowledgeable and friendly point of contact to create a great first impression of our brand.
- Review submitted videos and images of vehicles from store teams for Title Loan applications.
- Evaluate vehicles based on condition: dents, damage, missing parts, paint, seats, dashboards, and engine sound.
- Assign a vehicle grade (A, B, or C) based on overall condition:
- A Grade = Excellent condition, clean and well-kept
- B Grade = Normal wear and tear, moderate damage
- C Grade = Noticeable or significant damage
- Use vehicle valuation tools to determine market value based on condition.
- Communicate approved value back to store teams clearly and efficiently.
Qualification and requirements:
- Excellent phone and interpersonal skillS
- Strong attention to detail and the ability to assess information visually and audibly
- CRM experience (preferred)
- prior call center or customer service experience (preferred)
- Bilingual (preferred)
- Basic knowledge of vehicles or interest in learning
- A service-first mindset and ability to handle multiple tasks efficiently in a fast-paced environment
Non-negotiable skills & requirements:
- Excellent phone and interpersonal skillS
- Strong attention to detail and the ability to assess information visually and audibly
- A service-first mindset and ability to handle multiple tasks efficiently in a fast-paced environment
Perks & Benefits (Work From Home):
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Tech-on-wheels Support
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees' well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**