[ref. j45447817] Operations Assistant - Makati
Who We Are:
We are a young dynamic Business Process Outsourcing (BPO) with multiple sites and a bold vision for growth. Our leadership team is global, agile, and committed to building a high-performance culture where results matter and integrity drives everything we do.
About the Role:
We’re on the hunt for a resourceful and ambitious Operations Assistant who’s eager to learn, grow, and eventually step into a leadership role. You’ll work directly with the CEO and be exposed to the inner workings of a high-growth BPO start-up—from client management and process improvement to data tracking and team coordination.
If you’re someone who thrives in fast-paced environments, loves solving problems, and wants to make a tangible impact every day—this is your chance to get in early, grow fast, and be part of something meaningful.
What You'll Do- Support the CEO in day-to-day operations, including administrative tasks, internal coordination, reporting, and follow-ups.
- Track key operational metrics and identify areas for process improvement.
- Assist in setting up systems, SOPs, and workflows to improve efficiency and scalability.
- Coordinate across teams (recruitment, client services, training, etc.) to ensure alignment on deliverables and timelines.
- Help manage contractor and staff schedules, reports, and resource allocation.
- Research tools, vendors, and operational best practices to support company growth.
- Take initiative on small projects and scale them into company-wide improvements.
- Prepare updates, dashboards, and business insights for internal meetings.
- An opportunity to work side-by-side with a visionary CEO and gain deep insight into business operations.
- A clear growth path toward a Senior Operations management position.
- Performance-driven rewards.
- At least 2-3 years of experience in operations, project coordination, or a similar role within the BPO environment.
- Sharp attention to detail and strong organizational skills.
- Analytical mindset with basic skills in Excel or Google Sheets (Power BI, Asana, or Airtable experience is a plus)
- Eager to learn and grow into a Senior operations management role over time.
- A self-starter with excellent communication and follow-through.
- Someone who can thrive in a startup environment—flexible, fast, and fearless.
- Can work onsite in our office in Makati but also amenable to travel when needed