Operations Assistant (WFH)

This a Full Remote job, the offer is available from: Philippines

This is a remote-first role, ideal for someone who is self-directed, detail-oriented, and comfortable working independently while collaborating with a dispersed team.

Responsibilities

• Manage and maintain project management systems (Asana)
• Track and follow up on operational tasks and deliverables
• Create, document, and update SOPs and internal templates
• Identify inefficiencies and propose improvements to workflows and systems

• Assist with onboarding processes and preparation of welcome materials
• Coordinate with other team members and vendors to ensure a consistent client experience
• Support client retention and satisfaction efforts

• Manage tools such as Asana, Clio, Microsoft Office Suite (Outlook, Word), OneDrive, Slack, Clay, and Canva
• Troubleshoot tech issues and support others in the firm in using the tools
• Recommend and help implement new software or process automations
• Use AI tools like ChatGPT to streamline operations where appropriate

• Maintain internal dashboards, task trackers, and project reports
• Assist with meeting agendas, process reviews, and documentation maintenance

• Provide support in online marketing tasks including newsletters, blog posts, website updates, and social media
• Assist with invoice entry, time tracking, and financial coordination in Clio
• Support CRM maintenance and network tracking via Clay

• Minimum of 2 years of experience in operations or project coordination in law firm or legal environment (law firm, legal department, etc.)
• Previous experience working remotely in a professional environment
• Demonstrated experience creating and implementing workflows or processes from scratch
• Strong English communication skills (Spanish not required)
• Experience with or ability to learn and use Asana effectively
• Availability to work full-time with significant overlap with Pacific Standard Time (PST)

• Highly organized and methodical
• Strong initiative and self-direction
• Curious and inquisitive; enjoys learning new tools and solving problems independently
• Clear and professional communicator (written and verbal)
• Collaborative and comfortable receiving and providing feedback
• Honest, accountable, and dependable
• Adaptable to changing priorities or environments
• Client-focused mindset, even in back-office tasks

• Project management tool proficiency (Asana preferred)
• Strong digital fluency and ability to quickly learn new platforms
• Excellent document formatting and file management
• Working knowledge of Microsoft 365 (especially Outlook and Word)
• CRM familiarity (Clio or similar)
• Experience with cloud-based tools (OneDrive, SharePoint, Slack)
• Optional: Knowledge of Canva, Squarespace, email marketing tools, and Clay

Work Schedule: Monday to Friday 8:00am to 5:00pm Pacific Standard Time

Job Type: Fulltime

This offer from "CallTek" has been enriched by Jobgether.com and got a 75% flex score.