Customer Service Representative

Job Expectations:

• Position Type: Individual Contributor - Associate
• Employment Type: Full-Time, Permanent
• Work Setup & Location: Onsite - Alabang, Muntinlupa
• Number of Headcounts: 200+ FTEs Available
• Work Schedule: Weekdays; Graveyard Shift
• Industry: Digital IT Solutions & Consulting

Responsibilities:

• Provide exceptional customer service by addressing customer inquiries and concerns related to financial or insurance products promptly.
• Assist customers with product or policy inquiries, account or order processing, and issue resolution.
• Maintain a high level of knowledge about company products, services, and basic financial/insurance processes to provide accurate information.
• Document customer interactions, transactions, and feedback for compliance, quality assurance, and continuous improvement.
• Collaborate with team members to enhance the overall customer experience and service delivery.

Job Requirements:

• BPO calls/voice support experience (preferably in financial services or insurance accounts)
• Excellent interpersonal and English communication (written and verbal) skills
• Strong customer service orientation and problem-solving skills, with the ability to handle sensitive financial information
• Ability to work in a fast-paced, dynamic environment
• Proficient in basic computer navigation and troubleshooting
• Detail-oriented with the ability to handle multiple tasks
• Can start immediately, if possible

Benefits:

• HMO on day 1 of employment
• HMO for 2 free dependents
• Leave credits + Leave encashment
• Performance incentive bonus
• Annual performance increase
• 14th-month pay
• RecruitNest is your trusted career partner, dedicated to connecting you with the right opportunities that match your skills, goals, and aspirations. We help you take the next step in your professional journey with personalized guidance and support.

Don't forget to follow us on LinkedIn to stay updated on upcoming and other job opportunities.