Customer Service Representative (CSR)

Job Description

We are looking for a Customer Service Representative to handle financial accounts and provide excellent customer support.

Qualifications:

• At least 2nd-year undergraduate in college
• Minimum of 6 months CSR experience (preferably in financial/banking accounts)
• Strong verbal and written communication skills
• Good understanding of financial services and customer handling
• Willing to work in a fast-paced environment and shifting schedules

Responsibilities:

• Handle customer inquiries related to financial accounts (billing, payments, transactions, balances, etc.)
• Assist customers with account issues, disputes, and basic troubleshooting
• Ensure accuracy and confidentiality of sensitive financial information
• Provide clear and professional communication at all times
• Document customer interactions properly

Preferred Skills:

• Attention to detail and accuracy
• Problem-solving and critical thinking skills
• Basic computer and system navigation skills
• Ability to handle confidential information responsibly