Senior HR Technology Specialist
Taguig Full-time
Who we are
At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner with U.S.-based teams to deliver strategic insights, operational excellence and specialized expertise that advance our Mission.Join a global team focused on meaningful healthcare impact.
Job Summary
The Senior HR Technology Specialist is responsible for supporting and leading Human Capital Management system initiatives, including system configuration, integrations, testing and issue resolution. Operating within a Global Business Services environment, this role drives system reliability, supports cross-functional collaboration and ensures high-quality service delivery across global HR operations.
What you'll do- Support and lead configuration of HCM systems based on business requirements including user access, system security and integrations
- Coordinate and execute system testing activities including user acceptance testing and integration testing
- Manage system implementation timelines and support project planning activities
- Analyze HR system requirements across payroll, recruitment, time and attendance, performance management and compensation
- Provide support during system upgrades, enhancements and new software implementations
- Troubleshoot and resolve system issues, ensuring minimal disruption to HR operations
- Collaborate with cross-functional stakeholders to identify improvements and optimize system performance
- Monitor system functionality and recommend enhancements to improve efficiency and user experience
- Provide technical and functional support for HR systems including Workday, UKG and ServiceNow
- Contribute to change management, incident management and request management processes
What we're looking for
Experience- 3–5 years in Human Capital Management systems configuration and business process support required
- Experience working on large-scale projects within a global shared services environment required
- Knowledge of HR systems including Workday, UKG or similar platforms required
- Knowledge of incident management, change management and HR case management tools preferred
- Bachelor’s degree in Computer Science, Information Technology, Business Administration or related field required
- Workday Certification – Workday Inc. preferred
- Strong business process analysis and data analysis skills
- Knowledge of functional design, system modeling and software testing
- Excellent communication and stakeholder engagement skills
- Strong presentation and facilitation capability
- Ability to influence and provide consultative recommendations to stakeholders
- Strong problem-solving and critical thinking skills
- Ability to quickly understand business needs and translate them into technical solutions
- Strong interpersonal and collaboration skills
- Customer-focused mindset
- Ability to work effectively across all organizational levels
- Experience using ServiceNow modules including Incident Management, Change Management, Request Management and HR Case Management
- Strong time management and organizational skills
- Proven ability to work effectively within a team environment
- Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
- One-time Work From Home allowance, connectivity allowance and wellness allowance
- Paid vacation and sick leave
- Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
- Flexible working model based on role and business need
- Mission-driven culture events, outreach and service opportunities
- Learning and development programs, mentorship and career growth pathways
- Collaborative office spaces and engagement activities
Benefits may vary based on employment terms and role.
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