Key Account Manager

The Key Account Manager will build and maintain customer relations with the company's strategic accounts and will support the development of processes to identify and contact prospective customers, build relationships to generate future sales and repeat business, assess the customer's needs and suggest appropriate products, services and solutions.

Key Tasks and Responsibilities

1. He is also responsible for ensuring that profitable sales volume and strategic objective targets are met for the assigned accounts. He is responsible for assessing, clarifying, and validating the consumer's needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business's standards.
2. Maintains and expands relationships with clients and work closely with various business departments in order to maintain and further develop the relationships with the key accounts.
3. Maintains knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate key accounts to stay with the business.
4. Keeps an updated sales funnel and participates in regular sales reviews in conjunction with his superior and department head.
5. Monitors data and information relevant to key accounts for the purpose of conducting analyses that influence account-specific decision making.
6. The Key Account Manager leads solution development for identified improvement areas, coordinating involvement of any relevant business personnel.
7. Motivates the other members of the team to work as one unit working towards a common objective.
8. Handles related duties as necessary for the proper management of key accounts and duties assigned to him by the Sales Manager, AVP for Sales the President/COO or Chairman/CEO.

1. Why do we exist?

1. How do we behave?

We behave by practicing our Core Values and Philosophies through:

Excellence

Commitment

Relationship

Interdependence

Gratitude

1. What do we do?

We Manage and Supply raw materials and key ingredients to various industries by forging collaboration with our customers and suppliers, to delight our customers, maximize the value of our suppliers, provide opportunities for employees, increasing value of our shareholders, and give back to the community and society.

1. How will we succeed?

We will succeed by delivering quality products and innovative solutions guided by an OGSM that ensures clarity, focus, and alignment – enabled through interdependent teams, strong customer and supplier intimacy, and disciplined execution that elevates our supply chain capabilities.

1. What is most important right now?

In 2026, our priorities are driving future growth through NPI, sustaining the business through a strong existing customer base, and balancing growth with operational stability through alignment, strengths-based execution, and clear desired outcomes.

1. Who must do what?

Balanced scorecard goal owners, measure owners and process owners will lead with clear purpose, take ownership of their SMART key results, and uphold clarity, accountability, and disciplined execution every day to deliver their priority outcomes.