Senior Manager, Human Resources

We are seeking an experienced HR leader to lead Advisory and Employee Relations for our Manila location. This role will serve as the primary local People function lead, partnering with business leaders, managers, employees, Legal, Compliance, HR Business Partners, Rewards, Talent Acquisition, Payroll, and HR Services to deliver practical compliant, and business-aligned people solutions.

The role will oversee complex employee relations matters, manager advisory support, local HR policy guidance, performance management consultation, organizational change support, and HR service delivery excellence. The successful candidate will bring strong judgment, maturity, stakeholder skills, and deep knowledge of Philippine labour law and employment practices.

About the Role

In this opportunity as Senior Manager, HR you will:

• Serve as the key People function point of contact for the Manila site and represent HR in local leadership forums.
• Lead the Manila HR Advisory and Employee Relations team.
• Advise leaders and managers on employee relations, performance concerns, grievances, disciplinary matters, workplace issues, and organizational change.
• Manage complex and sensitive ER cases in line with company policy and Philippine labour law.
• Partner with Legal, HR Compliance, Global HRBP, Rewards, Payroll, TA, and HR Services on complex or cross-functional people matters.
• Oversee case management discipline, including intake, triage, SLAs, documentation, escalations, knowledge management, and reporting.
• Support cyclical performance through manager guidance, toolkits, training, and consultation.
• Support workforce change activities, including restructuring or redundancy processes, ensuring compliant and respectful execution.
• Use case trends, employee feedback, and data insights to identify root causes and improve processes.

• Support site engagement, inclusion, culture, crisis response, and local implementation of global HR initiatives.

About You

You're a fit for the role of Senior Manager, HR if your background includes:

• 10–12+ years of progressive HR experience including HR business partnering, and employee relations.
• Strong knowledge of Philippine labour law and local employment practices.
• Experience managing complex ER cases, investigations, grievances, disciplinary matters, performance issues, and organizational change.
• Experience leading HR advisory delivery teams including ER.
• Strong stakeholder management experience in a multinational, matrixed environment.
• Experience working with senior leaders and cross-functional HR partners including Legal, Compliance, Rewards, Payroll, TA, and HR Operations.
• Strong case, documentation, reporting, and process improvement experience.
• Experience using HR technology, automation, AI tools, or workflow improvements is preferred.
• Bachelor's degree required; relevant HR or employment law certification preferred.

• Mature, discreet, fair and trusted.
• Strong judgment in sensitive and high-risk situations.
• Clear communicator and effective influencer.
• Comfortable working in a fast-paced, matrixed global environment.
• Data-driven and continuous-improvement oriented.
• Empathetic, and culturally aware.

#LI-DC1

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.