Service Desk Analyst (Mandaluyong & Ortigas Area)
Indra Philippines Mandaluyong Temporary
Perform first level support to assist end users at the onset of an issue or request
- Serving as the first point of contact for end users seeking technical assistance over available contact channels
- Provide initial investigation and diagnosis and promptly allocates unresolved issues as appropriate
- Categorize and record reported queries and provide solutions
- Logs incidents and service requests and maintains relevant records
- Support problem identification
- Update users on the status of reported cases and advise users on appropriate course of action
- Monitor issues and requests from start to resolution
- Escalate unresolved problems to a higher level of support
- Provide essential online security advice and support to end users
- Delivering customer service through multiple channels
- Monitor and respond quickly and effectively to issues/requests received through Service Desk
- Contributes to creation of process documentation when needed
- Submit daily, weekly and monthly reports as required
ConnectOSMandaluyong
Schedule: Monday to Friday (Flexible)
Work Arrangement: Office-based at Mega Tower, Mandaluyong
What are we looking for?
Skills Required:
• 1.5+ years of experience in a service desk environment
• Knowledge of supporting Microsoft technologies...
Arch Global Services (Philippines) Inc.Manila, 6 km from Mandaluyong
Job Description
Job Description
Shift Assignment: Night Shift
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or a related field.
• 1 year of experience in an IT Service Desk or technical support environment.
• Familiarity with ITIL framework.
• Familiarity with ticketing systems (e.g., ServiceNow, FreshService, JIRA Service Management)....