IT Service Desk Analyst- Open for Fresh Grad
Microgenesis Business Systems Mandaluyong Full-time
This role is critical in delivering timely and professional support to users, ensuring incidents and service requests are logged, prioritized, escalated, and resolved in accordance with ITIL-aligned service management practices.
- Incident Management & Technical Support
- Serve as the first point of contact for IT-related issues via phone, email, chat, or ticketing system.
- Escalate complex issues to Level 2 or Level 3 support teams while maintaining ownership of the incident.
- Service Request Management
- Assist users with password resets, account unlocks, and access management via Active Directory.
- Provide basic troubleshooting for Office 365, VPN connectivity, and enterprise applications.
- Install and configure approved software and applications on user devices.
- ITIL Best Practices & Ticketing System Management
- Log all incidents, service requests, and changes in the IT Service Management (ITSM) system.
Qualifications:
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- 1 year of experience in an IT Service Desk or technical support environment.
- Familiarity with ITIL framework.
- Familiarity with ticketing systems (e.g., ServiceNow, FreshService, JIRA Service Management).
Indra PhilippinesMandaluyong
Delivering customer service through multiple channels
• Monitor and respond quickly and effectively to issues/requests received through Service Desk
• Contributes to creation of process documentation when needed
• Submit daily, weekly and monthly reports...
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Job Description
Job Description
Shift Assignment: Night Shift
The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses...
ConnectOSMandaluyong
Schedule: Monday to Friday (Flexible)
Work Arrangement: Office-based at Mega Tower, Mandaluyong
What are we looking for?
Skills Required:
• 1.5+ years of experience in a service desk environment
• Knowledge of supporting Microsoft technologies...