Operations & Logistics Coordinator

Job Summary

This is a dynamic, hands-on role ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is equally comfortable working with shipping providers as they are updating a CRM workflow.

Key Responsibilities

• Coordinate domestic and international freight, including booking couriers and freight providers.
• Manage inventory movements and ensure timely dispatch of orders.
• Track shipments and resolve delivery issues or delays with freight providers.
• Liaise with warehouse or fulfillment partners as required.
• Maintain records of incoming and outgoing stock and freight documentation.

• Maintain and update internal systems and platforms, with a primary focus on HubSpot and Subskribe.
• Assist in creating and maintaining Standard Operating Procedures (SOPs) related to operations and logistics.
• Monitor system integrations, data quality, and CRM hygiene.
• Troubleshoot internal process issues and escalate where needed.

• Work closely with sales, customer support, and finance teams to ensure smooth end-to-end processes.
• Support operations team projects such as process improvement initiatives, system upgrades, and audits.
• Provide administrative support for ad hoc operational tasks as required.

• 2+ years of experience in an operations, logistics, or systems support role.
• Strong organizational skills and attention to detail.
• Experience using logistics platforms and shipping providers (e.g., DHL, FedEx, AusPost).
• Working knowledge of CRM systems, ideally HubSpot.
• Comfortable working with spreadsheets, basic data entry, and reporting.
• Excellent communication and stakeholder management skills.
• Ability to prioritize tasks in a deadline-driven environment.
• Experience with inventory management software or ERP systems is a plus.
• Familiarity with SaaS or tech environments is an advantage.
• Previous exposure to process automation or workflow tools is preferred.