Finance Shared Services Transition & Performance Manager
The role is primarily responsible for leading all process transitions and ensuring minimal to no disruption to live business operations through effective project and change management disciplines across transition and improvement initiatives.
This role will support the establishment of a Shared Services Center (SSC) by leading the migration of various functional processes with a primary focus on finance-related activities.
Post-transition, this position shall implement a performance management system to instill a process management framework within SSC operating teams as a standard. The role shall champion continuous improvement as a mindset and drive simplification, standardization, and automation of processes to achieve operational excellence.
KEY RESPONSIBILITIES- Transition Project Management
Lead and manage end-to-end transition of finance processes into the SSC, utilizing structured project management methodologies—from scoping, planning, execution, to stabilization.
Ensure comprehensive documentation of financial processes, controls, and policies during transition.Facilitate project governance, stakeholder alignment, and regular reporting to executive sponsors.
Proactively identify and escalate risks, particularly those impacting financial reporting, compliance, and business continuity.
- Performance Management & Governance
Design and implement a transparent performance management framework tailored to finance operations.
Define and track KPIs (e.g., closing cycle time, invoice processing efficiency, accuracy, compliance metrics) using benchmarks from leading shared service organizations.Ensure integrity, accuracy, and auditability of financial data and performance reports.
Partner with stakeholders to align on service levels, targets, and continuous improvement roadmaps.
- Continuous Improvement
Drive a culture of continuous improvement across SSC finance teams, focusing on process efficiency, controls, and compliance.
Identify opportunities for simplification, standardization, and automation across finance processes.Support SSC teams through training, coaching, and implementation of best practices in financial operations.
Measure and report the impact of improvement initiatives and conduct post-implementation reviews to capture learnings.
JOB QUALIFICATIONS- Bachelor’s degree in Accounting, Finance, or related business discipline
- Minimum of 5–7 years of experience in finance operations, shared services, or transformation roles, with hands-on involvement in process transitions or migrations
- Strong experience in finance processes (e.g., General Accounting, Accounts Payable, Accounts Receivable, Financial Reporting)
- Proven track record in leading transition, transformation, or process improvement initiatives within a finance or SSC environment
- Experience working with ERP systems (SAP preferred) and Microsoft O365 tools
- Strong understanding of internal controls, compliance, and financial reporting requirements
- Excellent stakeholder management, communication, and influencing skills
- Highly analytical, detail-oriented, and structured problem solver