Call center agent
Cebu
Job Description
Posted on 6 May 2026Providing introductory information, such as a product manual explanation, to prospective and new customers
Handling customer complaints and troubleshooting issues with products or services
Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
Accessing databases to retrieve account information for customers
Letting customers know about additional products or services that might benefit them
Escalating queries and concerns when necessary
Updating customer records following each contact
Staying up to date on the latest products and services an organization provides
Qualifications/Requirements
accepts Graduates from High School and Senior High School Curriculum to College Graduates
must have one year of call center experience with travel account background
Knowledgeable with GDS (Amadeus, Sabre)
Work location
CEBU CITY (CAPITAL), CEBU
Remarks
This post is for the Travel account
willing to work onsite and amenable to work in a graveyard shift
Apply now
TTEC Cebu 2Cebu City
About the role
Join our dynamic call centre team at TTEC Cebu 2' as a CSR / Call Centre Agent. In this full-time role, you'll be the friendly voice that connects our customers with the support and solutions they need. With our central Cebu location...
Fusion BPO Services Phils. Inc.Cebu City
and escalate complex concerns when needed
• Maintain a positive customer experience through effective problem-solving
What We’re Looking For:
• At least 6 months of experience in customer service, call center, or support roles
• Experience in customer...
Cebu City
Must have completed high school or senior high school
3. Customer service, collections or sales experience in a call center industry is preferred but not required
4. Have working knowledge of computers and the Internet, and able to type at least 35-40...