Employee Relations Specialist

This role partners closely with HR leadership, managers, and employees to provide guidance, resolve issues, and ensure the company's employment practices align with federal, state/provincial, and local regulations. In addition, this position may manage the day-to-day administration of the company's benefits programs, as a point of contact for benefits vendors and employees.

Key Responsibilities

• Serve as a point of contact for employee relations inquiries, providing guidance aligned with company policies and regional employment laws.
• Conduct, document, and support employee relations investigations, including allegations of misconduct, performance issues, and policy violations.
• Partner with managers to provide coaching on performance management, conflict resolution, corrective actions, and workplace best practices.
• Track ER cases and ensure timely, consistent, and compliant resolution.
• Collaborate with HR leadership on policy development, updates, and communication.
• Support engagement and retention initiatives through proactive relationship-building and issue identification.

• Ensure HR practices align with country employment regulations.
• Assist in maintaining and auditing HR documentation, employee files, and policy adherence.
• Support internal HR audits, reporting requirements, and risk-mitigation initiatives.
• Contribute to HR process improvements and systems optimization.

• May oversee day-to-day administration of benefits plans, including health, dental, vision, disability, life, retirement/savings plans, wellness programs, and leave programs.
• Act as primary liaison with insurance carriers, brokers, and third-party administrators.
• Support employees with benefits-related inquiries, life-event changes, and claims escalations.
• Manage benefits enrollments, terminations, and data accuracy within HRIS and vendor platforms.
• Coordinate annual open enrollment activities, communication plans, and vendor meetings.
• Assist in evaluating plan performance, renewal proposals, and cost analyses.
• Ensure compliance with relevant regulations.

• College degree in Human Resources, Business Administration, or related field-or equivalent experience.
• 3-5 years of experience in employee relations (performance management, complaint resolution, investigations, counselling/advice on employment issues, developing/implementing HR policies & procedures) in local jurisdiction
• Working knowledge of local employment laws (either NA, EMEA, APAC depending on region).
• Experience handling sensitive employee matters with discretion and professionalism.
• Strong communication, relationship-building, and conflict-resolution skills.
• Proficiency with HRIS platforms and Microsoft Office.

• Previous experience supporting a multi-state/province workforce.
• Working with a global company
• Experience with benefits vendor management and renewals.
• Key Competencies
• Employee advocacy and customer service orientation
• Analytical thinking and problem-solving
• Sound judgment and ethical decision-making
• Ability to manage confidential information
• Strong organizational and time-management skills
• Ability to collaborate cross-functionally in a remote or hybrid environment

• Career growth opportunities in a diverse and supportive work environment.
• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Hybrid Working Arrangement (2 days WFH)
• HMO coverage with free dependent upon hire.
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Plus, additional benefits