T1 Support Specialist | Hybrid | Day Shift | Weekends Off | Day 1 HMO

Transforming Customer Experiences Through Outstanding Technology Support

Grow your future with Emapta through a long-term global career, premium employee benefits, international collaboration, and a top 1% workplace experience that rewards excellence every day.

Snapshot

Work Setup: Hybrid (Once a Week), Makati

Shift: Day Shift, 7:30 AM - 4:00 PM PH, Weekends Off

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Fixed weekends off
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• At least 2 years of technical experience supporting clients with CRM systems or similar software
• Experience using CRM analytics tools to monitor customer trends, generate insights, and support issue resolution
• Exceptional written and verbal communication skills
• Strong organizational and problem-solving skills
• Ability to build and maintain strong internal and external relationships
• Proven ability to learn and adapt to new software applications
• Demonstrated ability to work effectively in a collaborative team environment
• Strong negotiation and influencing skills
• Logical, analytical, and solution-focused thinking skills
• Ability to think laterally, evaluate multiple perspectives, and see the bigger picture
• Adaptable with a proactive approach to changing priorities
• Energetic, responsible, and highly self-motivated
• Ability to maintain integrity and confidentiality

• Deliver excellent customer service and product support.
• Develop and continuously enhance knowledge of the company's product suite.
• Perform all tasks with a customer-focused approach to understand and respond to customer needs.
• Contribute to internal development initiatives and continuous service improvements that strengthen client retention.
• Record, investigate, and escalate complex issues as appropriate.
• Achieve established support performance metrics, including Customer Satisfaction (CSAT), Service Level Agreement (SLA), First Response, and Productivity targets.
• Maintain quality standards by consistently meeting Sample Checking requirements and other performance objectives established by the business.
• Meet annual support performance metrics and objectives established by the business.

About the Client

Its end-to-end technology platform, customer-first approach, and commitment to continuous innovation have established it as one of the most trusted providers of digital solutions for the global real estate industry.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!