CSR NEW Accounts - Cebu IT Park (One Day Application Only)
About the role
YWA HUMAN RESOURCE CORPORATION' is seeking a talented and dedicated Customer Service Representative (CSR) to join our team in Cebu City, Cebu. As a CSR, you will be responsible for providing outstanding customer service to our clients, handling a variety of inquiries and ensuring a positive customer experience.
This is a full-time position based in our modern offices in Cebu IT Park, with opportunities for career progression and development within the company.
What you'll be doing- Answering and resolving customer inquiries and complaints via phone, email, and chat
- Providing accurate and timely information to customers
- Documenting customer interactions and maintaining detailed records
- Identifying and escalating complex issues to appropriate team members
- Contributing to continuous improvement of customer service processes and procedures
- Adhering to company policies and procedures to ensure a consistent customer experience
- At least 6 months of experience in a customer service or call centre role
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
- Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
- Proficient in using computer systems and various software applications
- Ability to work in a fast-paced environment and adapt to changing priorities
- A passion for providing exceptional customer service and a genuine desire to help others
What we offer
At YWA HUMAN RESOURCE CORPORATION', we are committed to creating a supportive and inclusive work environment. We offer a range of benefits, including:
- Competitive salary and performance-based bonuses
- Comprehensive health insurance coverage
- Opportunities for career development and training
- Flexible work arrangements and work-life balance initiatives
- Team-building activities and social events
About us
YWA HUMAN RESOURCE CORPORATION' is a leading provider of HR solutions, offering a wide range of services to businesses of all sizes. Our mission is to empower organisations and individuals to achieve their full potential. With a talented and dedicated team, we are committed to delivering exceptional service and driving innovation in the HR industry.
Apply now