Wave 1 CSR Hiring | Blended Non-Voice | Bridgetowne | Up to ₱27K

About the role

As a CSR, you will be the frontline of our customer service operations, handling inquiries and resolving issues through various platforms whilst maintaining the highest standards of professionalism and efficiency. This position offers competitive compensation of up to ₱27,000 per month and is fundamental to ensuring customer satisfaction and loyalty.

1. Handle inbound and outbound customer inquiries across multiple communication channels including email, chat, and social media
2. Provide accurate, timely, and professional responses to customer questions and concerns
3. Document all customer interactions thoroughly and accurately in the company system
4. Process customer requests, orders, and transactions with precision and attention to detail
5. Troubleshoot and resolve customer issues efficiently, escalating complex matters when necessary
6. Maintain a positive, empathetic, and solution-focused attitude when engaging with customers
7. Meet and exceed established performance targets for response time, resolution rate, and customer satisfaction
8. Identify opportunities to upsell or cross-sell products and services where appropriate
9. Collaborate with team members and other departments to ensure seamless customer service delivery
10. Adhere to company policies, procedures, and quality standards at all times

1. High school diploma or equivalent qualification at minimum
2. Proven customer service experience, preferably in a call centre or contact centre environment
3. Excellent written and verbal communication skills in English and/or Filipino
4. Strong typing skills and proficiency with computers and customer service software
5. Ability to multitask effectively and manage multiple customer interactions simultaneously
6. Outstanding problem-solving skills with a focus on customer satisfaction
7. Patience, empathy, and emotional intelligence when dealing with diverse customers
8. Reliability and punctuality with a professional work ethic
9. Willingness to work in a fast-paced, target-driven environment
10. Flexibility to adapt to shift work schedules as required by operational needs
11. Prior experience with non-voice channels such as email, chat, or social media support is preferred

1. Competitive monthly salary of up to ₱27,000 depending on experience and performance
2. Permanent full-time employment with job stability and security
3. Opportunities for career advancement and skills development within the customer service industry
4. Comprehensive on-the-job training and mentoring from experienced team members
5. Performance incentives and bonus schemes based on individual and team achievements
6. Health and wellness benefits to support your wellbeing
7. Collaborative and supportive team environment with professional growth opportunities
8. Modern workplace facilities at our Bridgetowne location

About us

Our commitment to quality, innovation, and employee development has established us as a trusted partner for businesses seeking reliable, scalable customer service operations. We pride ourselves on creating a professional workplace culture that values teamwork, continuous improvement, and customer-centric solutions.

Apply now

Ready to join our dynamic team? If you meet the above requirements and are eager to deliver outstanding customer service, we encourage you to submit your application today. Please prepare your resume and be ready to discuss your customer service experience and career aspirations with our recruitment team.