Sales & Customer Service Coordinator
Remote | Part-Time (20 Hours Per Week) | EST Hours Required
We are a growing residential painting company looking for a highly organized and customer-focused Sales & Customer Service Coordinator to help us manage incoming leads,schedule estimates, maintain our CRM, and provide an exceptional customer experience.
This is a key role within our company. You will often be the first person our potentialcustomers speak with, making a strong first impression while ensuring every lead ishandled professionally and efficiently.
We are looking for someone who is confident on the phone, speaks excellent English with a neutral accent, and enjoys helping customers while keeping schedules and systems organized.
Important Schedule Requirement
This role requires availability during the following hours:
- Monday to Friday
- 9:00 AM – 11:00 AM EST
- 5:00 PM – 7:00 PM EST
Applicants must be available to consistently work during these hours, as this is when the majority of customer calls, lead follow-up, and scheduling activities take place.
What You'll Be Doing- Answer inbound phone calls from prospective customers
- Respond to new leads quickly and professionally
- Schedule estimates based on our calendar availability
- Follow up with leads when necessary
- Enter and maintain customer information within our CRM
- Manage calendars, appointments, and scheduling
- Respond to customer inquiries by phone, email, and text
- Keep customer records organized and up to date
- Support administrative and operational tasks as needed
- Help ensure a smooth customer experience from initial inquiry through project completion
- Assist with production scheduling and customer communication as the company grows
- Minimum 4 years of experience in customer service, sales, appointment setting, administration, or a similar role
- Fluent English with excellent verbal and written communication skills
- Neutral or minimal accent with a professional phone presence
- Strong customer service and relationship-building skills
- Comfortable speaking with customers and handling questions confidently
- Experience using CRM systems
- Highly organized and detail-oriented
- Strong time management and multitasking abilities
- Self-motivated and able to work independently
- Reliable internet connection and quiet work environment
- Experience working with North American customers
- Experience in home services, construction, painting, landscaping, roofing, HVAC, or
- similar industries
- Experience with DripJobs CRM
- Experience with scheduling and calendar management
- Experience handling inbound sales inquiries
- Experience supporting operations or production coordination
- Remote
- Part-Time (20 Hours Per Week)
Required Hours:
- Monday to Friday
- 9:00 AM – 11:00 AM EST
- 5:00 PM – 7:00 PM EST
- Long-Term Opportunity
- Immediate Start Available
To Apply
Please submit:
- Your updated resume
- A brief summary of your relevant experience
- A voice recording introducing yourself
- A list of the CRM platforms you have used and your level of experience with each
- Confirmation that you are available to work Monday to Friday from 9:00 AM – 11:00 AM EST and 5:00 PM – 7:00 PM EST