Client Relationship Coordinator

Schedule: Must be available during Toronto (EST/ET) business hours

About the Role

We are seeking a highly professional and personable Client Relationship & Appointment Coordinator to support a busy mortgage professional. This role focuses on nurturing existing client relationships, conducting proactive outreach, identifying new opportunities, and booking qualified appointments.

The ideal candidate is confident speaking with clients, has excellent English

communication skills, and enjoys building relationships over the phone. This is not a cold- calling role. You will be contacting an existing database of clients to schedule annual mortgage reviews and uncover opportunities for additional mortgage and financial discussions.

• Contact existing clients by phone, email, and text message
• Schedule annual mortgage review appointments
• Identify clients interested in discussing refinancing, renewals, debt consolidation, investment properties, home purchases, and other mortgage-related opportunities
• Book discovery meetings for the mortgage agent
• Maintain accurate notes and follow-up activities within CRM systems and spreadsheets
• Manage appointment scheduling and calendar coordination
• Follow up with past clients and prospects as directed
• Provide general administrative support
• Prepare and maintain client records and databases
• Assist with reporting and tracking outreach activities

• Excellent spoken and written English
• Strong phone presence and communication skills Comfortable building rapport with clients over the phone
• Previous customer service, appointment-setting, telesales, or mortgage industry experience preferred Strong organizational and follow-up skills
• Proficiency with Microsoft Excel and Microsoft Word Ability to work independently with minimal supervision
• Reliable internet connection and professional home office setup

• Mortgage, real estate, banking, insurance, or financial services experience
• CRM experience
• Appointment-setting or client retention experienc
• Experience managing calendars and coordinating meetingsSuccess in

• You will be successful if you can consistently:
• Reach out to clients professionally and efficiently Generate meaningful conversations and uncover opportunities
• Schedule qualified appointments for the mortgage agent
• Maintain accurate records and follow-up activities Deliver an exceptional client experience

Application Question

1. Your level of experience with appointment setting and client outreach.
2. Any experience in the mortgage, banking, insurance, or financial services industry.
3. Your availability to work during Toronto (EST/ET) business hours.
4. The CRM systems and communication platforms you have used previously.