Business Analyst
Acquire Intelligence Manila Full-time
Ortigas, Pasig City
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
Entrepreneurial Energy: Think like an owner. Solve like a founder
Fast with Intent: We move fast and deliver real results
Night Shift | Onsite | Full-Time
Turn operational data into strategic decisions that drive real business impact in a fast-growing BPO environment.This role focuses on analyzing performance, improving processes, and delivering actionable insights that help teams work smarter and achieve better business outcomes.
ABOUT ACQUIRE INTELLIGENCE
At Acquire Intelligence, our mission is to help business work smarter.We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
A SNAPSHOT OF YOUR ROLE
You’ll play a key role in transforming operational data into actionable business insights that improve productivity, efficiency, and performance. Working closely with Operations and support teams, you’ll help drive smarter decision-making and continuous improvement initiatives across the organization.
WHAT YOU’LL DO- Proactively Gather, interpret, and analyze operational data to identify trends, risks, and opportunities.
- Proactively Create dashboards, scorecards, and analytical reports to support data-driven decision-making.
- Proactively Develop and maintain performance tracking tools (e.g., RPH, AHT, CSAT, QA, revenue, productivity, attrition).
- Proactively Conduct variance and root cause analysis to explain performance deviations and provide actionable insights.
- Proactively Map and evaluate current business processes to identify inefficiencies and improvement opportunities.
- Proactively Propose automation, standardization, or process redesign initiatives to enhance overall productivity.
- Proactively Partner with OPEX, Operations, WFM, Quality and Training teams to drive process optimization initiatives.
- Proactively Track the success of improvement projects using metrics and defined KPIs.
- Proactive and Work closely with Operations and Support Teams to gather requirements and present insights.
- Proactively Participate in client or internal calibration meetings to report findings and recommend solutions.
- Proactively Communicate analytical results effectively through clear visualizations, reports, and presentations.
- Proactively Support the rollout of new initiatives, pilots, or client-driven projects by providing data validation and monitoring success metrics.
- Proactively Document business requirements and maintain alignment between technical and business teams.
- Proactively Ensure that all initiatives are measurable and tied to clear performance outcomes.
- At least 2–4 years of experience in business analysis, reporting, or process improvement (BPO experience preferred).
- Proficient in Excel (advanced formulas, pivot tables, macros) and data visualization tools (e.g., Power BI, Tableau, Looker Studio) and AI tool like Claude.
- Strong analytical, critical thinking, and problem-solving skills.
- Excellent communication and presentation skills.
- Experience in SQL, VBA, or automation tools is a plus.
- Analytical Thinking and Problem Solving
- Business Process Understanding
- Data Visualization and Storytelling
- Collaboration and Stakeholder Management
- Strategic and Commercial Awareness
- Attention to Detail and Accuracy
- Proactive
- Come for a career, stay for the fun!
Here’s what’s waiting for you:
- HMO coverage for you and your family
- Epic Yearly Kick-Off Parties with major giveaways
- Recognition through our Value Awards — we celebrate your wins
- Real career growth with opportunities for internal promotions
- Meaningful work with talented and supportive teams
Your future matters:
- 900+ internal promotions every year
- Access to 2,700+ leadership training courses
- Extra rewards along the way:
- 14th Month Pay after 5 years of continuous service
- Employee Referral Program — earn up to ₱42,000 per successful hire
Enjoy work-life balance:
- 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash
- Paid Birthday Leave — celebrate your day your way
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Curious and Clever: Smart questions spark smart solutionsEntrepreneurial Energy: Think like an owner. Solve like a founder
Fast with Intent: We move fast and deliver real results
Laugh and Learn: We don’t take ourselves too seriously, just our results
What are you waiting for? Come for a career, stay for the fun!
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